Did we return your calls and answer emails promptly?
Did we do a good job of explaining the costs of our services?
   
Did we explain the process of moving with Mark the Mover?
   
Do you have any additional comments on dealing with Customer Service?
Were we on time?
       
Was the crew polite?
       
Was the crew presentable?
Clean and Orderly? Were we organized and tidy?
   
Did we leave behind any Equipment or Supplies?
   
Did any of our employees leave personal items behind?
   
Description of items left behind
Work Pace. Did our crew perform efficiently and effectively?
Walk Through - Did your crew and crew leader help everyone make sure nothing was missed?
       
After Moving, did the crew make sure your items were placed in the proper areas?
   
After moving, did the crew ask and assist you in checking the back of the truck(s) to make sure all your items were delivered?
   
Paperwork - Did your Customer Service Representative and Crew Leader handle the range of documentation required for moving services to your level of satisfaction?
     
Additional Paperwork comments, if needed.
Integrity. Were we upright and upfront with our services
     
Value. Do our services represent a good value.
   
Did any crew member plead for a tip?
       
Approx. tip amount per man
Would you recommend Mark the Mover?
       
Do you have any other comments, questions, or concerns?
 

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